Privacy Policy

Northbrik Systems Ltd ("Northbrik", "we", "us", or "our") is committed to protecting the privacy and security of our clients' personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://northbrik.com, use any of our services, or otherwise interact with us.

We may collect the following types of information:

• Personal identifiers: name, address, email address, and phone number
• Billing information: payment details, billing address, and transaction history
• Account and service data: usernames, support tickets, server configuration details, and usage related to your hosting services
• Technical information: IP address, browser type, operating system, referring URLs, access times, and device information

We use the information we collect for the following purposes:

• Providing and managing our hosting and related services
• Processing payments and managing billing
• Communicating with you about your account and services
• Improving our website and services
• Detecting, preventing, and addressing abuse, fraud, or security incidents
• Complying with legal and regulatory obligations

We process personal information under the following legal bases:

• Consent: where you have given us consent to do so
• Contractual necessity: to fulfil our contractual obligations to you
• Legal obligations: to comply with applicable legal requirements, including UK GDPR and the Data Protection Act 2018
• Legitimate interests: to pursue our legitimate business interests, such as improving our services and ensuring security, where those interests are not overridden by your rights

We may share your personal information with:

• Service providers: third parties who perform services on our behalf, such as payment processing, email delivery, and infrastructure support, under appropriate contractual safeguards
• Compliance and legal obligations: regulators, law enforcement, or other entities where required to comply with legal obligations or to protect our rights and interests
• Business transfers: in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business

We implement appropriate technical and organisational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include:

• Encryption of data in transit where appropriate
• Access controls and authentication mechanisms
• Monitoring and review of systems we operate in-house
• Staff training and awareness on data handling

Under UK data protection law, you may have the following rights regarding your personal information:

• Access: the right to access the personal information we hold about you
• Rectification: the right to correct inaccuracies in your personal information
• Erasure: the right to request deletion of your personal information in certain circumstances
• Restriction: the right to restrict processing of your personal information in certain circumstances
• Portability: the right to receive your personal information in a structured, commonly used, and machine-readable format where applicable
• Objection: the right to object to processing based on legitimate interests
• Withdraw consent: the right to withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us at hello@northbrik.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at https://ico.org.uk.

We primarily process and store data in the United Kingdom. If we transfer personal information outside the UK, we will ensure appropriate safeguards are in place as required by applicable data protection law.

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have received personal information from a child under 13, we will delete such information from our records.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the effective date.

If you have any questions or concerns regarding this Privacy Policy, please contact Northbrik Systems Ltd at hello@northbrik.co.uk.