Service Level Agreement

This Service Level Agreement ("SLA") outlines the terms and conditions for the provision of services by Northbrik Systems Ltd ("Northbrik", "we", "us"). This agreement is entered into by Northbrik Systems Ltd ("Service Provider") and the customer ("Client").

It applies to paid hosting services delivered from our in-house United Kingdom infrastructure and should be read alongside our Terms of Service.

Northbrik agrees to provide services to the Client unless otherwise noted by management, or Northbrik declines to provide services to a Client.

Services we offer, including VPS hosting, web hosting, game hosting, and website design, can be found on our website at https://northbrik.com.

Availability: Northbrik will use reasonable efforts to ensure the availability of services. The target uptime is 99%, excluding scheduled maintenance.

Response time: Service-related and support-related requests will be responded to within 1 hour of receipt when sent through proper channels, providing no underlying circumstances prevent this.

Engineering support is available 24 hours a day, 7 days a week, 365 days a year for platform and service incidents affecting paid services.

The Client agrees to cooperate with Northbrik and provide necessary information and access to facilitate the provision of services.

The Client is responsible for ensuring the security and confidentiality of login credentials and access to services.

Payment terms are as outlined in the attached invoice or as agreed upon in a separate agreement between the parties.

Northbrik agrees to treat all Client data and information as confidential and will not disclose it to third parties without the Client's explicit consent, except where required by law.

Northbrik will provide regular performance reports to the Client on request, outlining key metrics and service levels achieved.

Any disputes arising under or in connection with this SLA will be resolved through negotiation in good faith between the parties.

Either party may terminate this agreement with written notice if the other party breaches any material terms of this SLA.

Neither party will be liable for any failure or delay in performance under this SLA due to circumstances beyond their reasonable control.

This SLA is governed by and construed in accordance with the laws of England and Wales.

Northbrik reserves the right to update or modify this SLA at any time. Clients will be notified of any significant changes.

Material changes will be posted on this page with an updated effective date. Continued use of our services after changes take effect constitutes acceptance of the revised SLA.

If you have any questions or concerns regarding our SLA, please contact Northbrik Systems Ltd at hello@northbrik.co.uk.